Britain's government says access for disabled people in stores is "shocking". A study of over 30,000 shops and restaurants found that it was difficult for disabled people to shop and eat. There were many examples of the difficulties. Around 20 per cent of stores had no wheelchair ramps and two-thirds of store staff had no training to help disabled customers. Over 40% of restaurants had no toilet for wheelchair users.

Britain's government said it was unfair that the disabled had such problems. It said disabled people should enjoy shopping like everyone else. It said: "Everyone deserves to be able to go…shopping." Stores and restaurants lose money by not helping the disabled. The government added: "A fifth of the British population has a disability and they…have a spending power of over £200 billion [$310bn]."