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A new survey the Thistle Hotels group reveals that a lack free wi-fi in hotels is one the biggest complaints holidaymakers. Access to free wi-fi is a key requirement many tourists and travellers when they get . Many hotel guests are frustrated and fed with hotels that charge for Internet access. Some hotels set a fee $30 a day for the service, while others charge to $10 an hour. The survey asked 2,000 travellers what their biggest peeves were staying in a hotel. The most common gripe was rude and unfriendly staff, with 69 per cent of those questioned putting this number one. Second was checking to find your room is not , and third was no free wi-fi.

The survey revealed that 51% hotel guests believed free wi-fi to be crucial. It ranked higher than the hotel having a swimming pool and being close a city's major sites and attractions. A Thistle Hotels spokesman said: "It's crazy to think that, 2014, hotel chains are still charging wi-fi." Toni Repetti, a hotel management professor said luxury hotels charge for wi-fi access because they know their customers will pay. He said the reason many budget hotels provided free wi-fi is because their guests are more "price-sensitive". They have to offer it free to stay competitive. Meanwhile, international journalists covering the Sochi Olympics are complaining there being no Internet all in their rooms.

 


 

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