No free wi-fi biggest tourist complaint

The Reading / Listening - Level 4

A hotel survey shows that no free wi-fi is the third biggest complaint among holidaymakers. Many tourists and travellers say they need it. Many guests are angry that hotels charge for wi-fi. Some hotels charge $30 a day, while others ask for up to $10 an hour. Two thousand travellers answered questions. The most common complaint was rude and unfriendly staff. Second was checking in to find your room is not ready.

Around 51% of guests thought free wi-fi was more important than a swimming pool or being near a city's sites. A spokesman said: "It's crazy to think that…hotel chains are still charging for wi-fi." A hotel expert said luxury hotels charge because they know guests can pay. Budget hotels provide free wi-fi because their guests care more about value and they need to be competitive. Journalists at the Sochi Olympics are complaining about no Internet in their rooms.

Try the same news story at these levels:

Level 5 or Level 6

Sources

http://www.dailymail.co.uk/travel/article-2553066/Most-common-holiday-complaints-revealed-Lack-free-wi-fi-tourists-new-pet-peeve.html
http://www.marketplace.org/topics/business/ive-always-wondered/why-do-luxury-hotels-charge-wi-fi-cheap-hotels-dont
http://keepingscore.blogs.time.com/2014/02/04/sochi-hotel-complaints-olympics

Make sure you try all of the online activities for this reading and listening - There are dictations, multiple choice, drag and drop activities, crosswords, hangman, flash cards, matching activities and a whole lot more. Please enjoy :-)

The Activities

MATCHING

PARAGRAPH ONE:

1.	the third biggest complaint	a.	is not ready
2.	travellers say	b.	to $10 an hour
3.	others ask for up	c.	unfriendly staff
4.	Two thousand travellers	d.	among holidaymakers
5.	rude and	e.	answered questions
6.	checking in to find your room	f.	they need it

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ESL resource book with copiable worksheets and handouts - 1,000 Ideas and Activities for Language Teachers / English teachers

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PARAGRAPH TWO:

1.	wi-fi was more important	a.	are complaining
2.	being near	b.	than a swimming pool
3.	hotel chains are still	c.	know guests can pay
4.	luxury hotels charge because they	d.	a city's sites
5.	their guests care	e.	charging for wi-fi
6.	Journalists at the Sochi Olympics	f.	more about value

LISTEN AND FILL IN THE GAPS

A hotel survey shows that no free wi-fi is (1) ___________________ among holidaymakers. Many tourists and travellers (2) ___________________. Many guests are angry (3) ___________________ wi-fi. Some hotels charge $30 a day, while others (4) ___________________ $10 an hour. Two thousand travellers (5) ___________________. The most common complaint was rude and unfriendly staff. Second was (6) ___________________ room is not ready.

Around 51% of guests thought free wi-fi (7) ___________________ than a swimming pool or being (8) ___________________. A spokesman said: "It's crazy to think that…hotel chains (9) ___________________ for wi-fi." A hotel expert said (10) ___________________ because they know guests can pay. Budget hotels provide free wi-fi because their guests (11) ___________________ and they need (12) ___________________. Journalists at the Sochi Olympics are complaining about no Internet in their rooms.

FREE WI-FI SURVEY

Write five GOOD questions about free wi-fi in the table. Do this in pairs. Each student must write the questions on his / her own paper.

When you have finished, interview other students. Write down their answers.

	STUDENT 1 _____________	STUDENT 2 _____________	STUDENT 3 _____________
Q.1.
Q.2.
Q.3.
Q.4.
Q.5.

Now return to your original partner and share and talk about what you found out. Change partners often.

Make mini-presentations to other groups on your findings.

WRITE QUESTIONS & ASK YOUR PARTNER(S)

Student A: Do not show these to your speaking partner(s).

a)	________________________________________________________
b)	________________________________________________________
c)	________________________________________________________
d)	________________________________________________________
e)	________________________________________________________
f)	________________________________________________________
g)	________________________________________________________
h)	________________________________________________________

-----------------------------------------------------------------------------

Student B: Do not show these to your speaking partner(s).

a)	________________________________________________________
b)	________________________________________________________
c)	________________________________________________________
d)	________________________________________________________
e)	________________________________________________________
f)	________________________________________________________
g)	________________________________________________________
h)	________________________________________________________

FREE WRITING

Write about free wi-fi for 10 minutes. Comment on your partner's paper.

_____________________________________________________________________________

Answers

(Please check your answers against the article above.

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