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A hotel survey shows that no free wi-fi is the third biggest complaint among holidaymakers. Many tourists and travellers say they need it. Many guests are angry that hotels charge for wi-fi. Some hotels charge $30 a day, while others ask for up to $10 an hour. Two thousand travellers answered questions. The most common complaint was rude and unfriendly staff. Second was checking in to find your room is not ready.
Around 51% of guests thought free wi-fi was more important than a swimming pool or being near a city's sites. A spokesman said: "It's crazy to think that…hotel chains are still charging for wi-fi." A hotel expert said luxury hotels charge because they know guests can pay. Budget hotels provide free wi-fi because their guests care more about value and they need to be competitive. Journalists at the Sochi Olympics are complaining about no Internet in their rooms.
Back to the free wi-fi lesson.
