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A survey from a hotel chain reveals that a lack of free wi-fi is one of the biggest complaints among holidaymakers. It is a key requirement for many tourists and travellers. Many guests are frustrated that hotels charge for Internet access. Some hotels set a fee of $30 a day, while others charge up to $10 an hour. Two thousand travellers answered questions about their biggest complaints. The most common one was rude and unfriendly staff. Second was checking in to find your room is not ready, and third was no free wi-fi.

The survey showed that 51% of people thought free wi-fi was crucial. It ranked higher than a hotel swimming pool or being close to a city's sites. A spokesman said: "It's crazy to think that, in 2014, hotel chains are still charging for wi-fi." A hotel management professor said luxury hotels charge because they know their customers will pay. He said budget hotels provided free wi-fi because their guests care more about value. They offer it for free to stay competitive. Meanwhile, journalists at the Sochi Olympics are complaining about there being no Internet in their rooms.