The Reading / Listening - Level 5

A survey from a hotel chain reveals that a lack of free wi-fi is one of the biggest complaints among holidaymakers. It is a key requirement for many tourists and travellers. Many guests are frustrated that hotels charge for Internet access. Some hotels set a fee of $30 a day, while others charge up to $10 an hour. Two thousand travellers answered questions about their biggest complaints. The most common one was rude and unfriendly staff. Second was checking in to find your room is not ready, and third was no free wi-fi.

The survey showed that 51% of people thought free wi-fi was crucial. It ranked higher than a hotel swimming pool or being close to a city's sites. A spokesman said: "It's crazy to think that, in 2014, hotel chains are still charging for wi-fi." A hotel management professor said luxury hotels charge because they know their customers will pay. He said budget hotels provided free wi-fi because their guests care more about value. They offer it for free to stay competitive. Meanwhile, journalists at the Sochi Olympics are complaining about there being no Internet in their rooms.

Try the same news story at these levels:

    Level 4 or  Level 6

Sources
  • http://www.dailymail.co.uk/travel/article-2553066/Most-common-holiday-complaints-revealed-Lack-free-wi-fi-tourists-new-pet-peeve.html
  • http://www.marketplace.org/topics/business/ive-always-wondered/why-do-luxury-hotels-charge-wi-fi-cheap-hotels-dont
  • http://keepingscore.blogs.time.com/2014/02/04/sochi-hotel-complaints-olympics


Make sure you try all of the online activities for this reading and listening - There are dictations, multiple choice, drag and drop activities, crosswords, hangman, flash cards, matching activities and a whole lot more. Please enjoy :-)

The Activities

MATCHING

PARAGRAPH ONE:

1.

hotel

a.

unfriendly staff

2.

one of the biggest complaints

b.

chain

3.

a key

c.

is not ready

4.

a fee of

d.

among holidaymakers

5.

charge up

e.

no free wi-fi

6.

rude and

f.

requirement

7.

checking in to find your room

g.

to $10 an hour

8.

third was

h.

$30 a day



MY e-BOOK
ESL resource book with copiable worksheets and handouts - 1,000 Ideas and Activities for Language Teachers / English teachers
See a sample

PARAGRAPH TWO:

1.

51% of people thought free wi-fi

a.

customers will pay

2.

It ranked higher than a

b.

city's sites

3.

being close to a

c.

was crucial

4.

It's crazy to think

d.

charging

5.

still

e.

about value

6.

they know their

f.

that

7.

their guests care more

g.

competitive

8.

stay

h.

hotel swimming pool

LISTEN AND FILL IN THE GAPS

A survey from a hotel chain reveals (1) ___________________ wi-fi is one of the biggest complaints (2) ___________________. It is a key requirement for many tourists and travellers. Many (3) ___________________ that hotels charge for Internet access. Some hotels set a fee of $30 a day, while others (4) ___________________ an hour. Two thousand travellers answered questions about their biggest complaints. The (5) ___________________ rude and unfriendly staff. Second was (6) ___________________ your room is not ready, and third was no free wi-fi.

The survey showed that 51% of people thought (7) ___________________. It ranked higher than a hotel swimming pool or being (8) ___________________. A spokesman said: "It's crazy to think that, in 2014, hotel chains (9) ___________________ wi-fi." A hotel management professor said luxury hotels charge because they know their customers will pay. He said (10) ___________________ free wi-fi because their guests care more about value. They (11) ___________________ to stay competitive. Meanwhile, journalists at the Sochi Olympics (12) ___________________ there being no Internet in their rooms.

FREE WI-FI SURVEY

Write five GOOD questions about free wi-fi in the table. Do this in pairs. Each student must write the questions on his / her own paper.

When you have finished, interview other students. Write down their answers.

 

STUDENT 1

_____________

STUDENT 2

_____________

STUDENT 3

_____________

Q.1.

 

 

 

 

Q.2.

 

 

 

 

Q.3.

 

 

 

 

Q.4.

 

 

 

 

Q.5.

 

 

 

 

WRITE QUESTIONS & ASK YOUR PARTNER(S)

Student A: Do not show these to your speaking partner(s).

a)

________________________________________________________

b)

________________________________________________________

c)

________________________________________________________

d)

________________________________________________________

e)

________________________________________________________

f)

________________________________________________________

g)

________________________________________________________

h)

________________________________________________________

-----------------------------------------------------------------------------

Student B: Do not show these to your speaking partner(s).

a)

________________________________________________________

b)

________________________________________________________

c)

________________________________________________________

d)

________________________________________________________

e)

________________________________________________________

f)

________________________________________________________

g)

________________________________________________________

h)

________________________________________________________

FREE WRITING

Write about free wi-fi for 10 minutes. Comment on your partner's paper.

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

Answers

(Please check your answers against the article above.

Help Support This Web Site

  • Please consider helping Breaking News English.com

Sean Banville's Book

Thank You