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boss of Europe's biggest low-cost airline has promised to increase pay and working conditions of pilots to stop them leaving company. Michael O'Leary, CEO of Ryanair, made personal pledge to budget carrier's 4,200 pilots to address concerns that pilots are dissatisfied and want to quit company. Pilots have been offered salary increases of up to $11,700 and loyalty bonuses of $14,000. long-serving pilot told BBC this was, "too little, too late." He said: "There is lack of basic benefits [for pilots] - no free bottles of water, coffee or tea and no crew meals." He said pilots also had to buy their own uniform. He added: "People have just had enough of toxic atmosphere."

Mr O'Leary is attempting to repair damage done to Ryanair's reputation after scheduling error with pilot holidays. costly mistake meant more than 20,000 flights have been cancelled recently because of lack of available pilots. This has affected over 700,000 passengers. industry analyst said airline made this costly error, "by initially disrespecting the skill set of pilots". He added: "In rare move, [Ryanair] is being forced to backpedal, apologize and meet [pilots'] pay demands." O'Leary is confident that pilots will stay. He said: "I urge you to stay with Ryanair for brighter, better future for you and your family." He added: "We are very secure employer in very insecure industry."

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