The boss of Europe's biggest low-cost airline has [promising / promised] to increase the [pay / paid] and working conditions of pilots to stop them leaving the company. Michael O'Leary, CEO of Ryanair, made a [personally / personal] pledge to the [budget / budgeted] carrier's 4,200 pilots to [mail / address] concerns that pilots are dissatisfied and want to [quiet / quit] the company. Pilots have been offered salary increases [of / for] up to $11,700 and loyalty bonuses of $14,000. A long-serving pilot told the BBC this was, "too little, [too / to] late." He said: "There is a lack of basic benefits for pilots - no free bottles of water, coffee or tea and no [clue / crew] meals." He said pilots also had to buy their own uniform. He added: "People have just had enough of the [toxic / toxicity] atmosphere."
Mr O'Leary is [attempting / attempted] to repair the damage done to Ryanair's reputation after a scheduling [terror / error] with pilot holidays. The [cost / costly] mistake meant more than 20,000 flights have [being / been] cancelled recently because of a lack of available pilots. This has affected over 700,000 passengers. An industry [analysis / analyst] said the airline made this costly error, "by [initially / initial] disrespecting the skill set of pilots". He added: "In a [rare / rarely] move, Ryanair is being forced to backpedal, apologize and meet pilots' pay [supplies / demands] ." O'Leary is confident that pilots will stay. He said: "I [urge / purge] you to stay with Ryanair for a brighter, better future for you and your family." He added: "We are a very secure employer [in / on] a very insecure industry."