5-speed listening (Customer Reviews - Level 2)

Apple removes customer reviews from online stores






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Apple has removed all customer reviews from some of its online stores. Reviews are a useful way for customers to leave feedback for people about Apple's products. The reviews section on the Apple Store began disappearing last week. Apple has removed the "Ratings and Reviews" section from stores worldwide, including in the US, UK and Australia. Anyone in those countries wanting to find reviews on Apple products will have to visit other websites. Apple has not yet commented on the removal of the ratings and reviews section, so nobody knows why it has done this.

The website pcmag.com said the removal could be a mistake. It also said the removal could be a new Apple policy. It said: "Apple has decided its online store is better without customer feedback....Alternatively, the customer feedback system is being overhauled." PC Mag said Apple used to allow all kinds of comments, including very negative reviews in the past. It added: "We're...heading into the busiest shopping period of the year, and Apple online store customers have lost an important source of information when deciding what to buy."

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