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A chain of department stores wants to stop people buying expensive clothes, wearing them once and then getting a refund. This "return fraud" is called “wardrobing”. It happens to around 65 per cent of shops. Stores lose $8.8 billion a year. The store Bloomingdale's puts large, black tags on the bottom of dresses that cost over $150. The dress cannot be returned if the tag is missing. Now, people have to reveal they are wardrobing if they want a "free dress rental".
A shopping analyst said people don't realize wardrobing is illegal. It is a big problem. The store Bloomingdale's is risking annoying and losing customers to stop it. They no longer believe "the customer is always right". Some customers think the tags make them feel dishonest, while others think it's a good idea to stop sly shoppers. An industry spokesman said it was a "delicate balance" to give good customer service and stop wardrobing.
Back to the wardrobing lesson.